Shipping & Returns Policy
Shipping
Samad offers free standard ground shipping on Sale items within the 48 contiguous United States.
Expedited shipping is not included but can be arranged upon request. Please contact us at mail@samad.com or call (201) 372-0909 for available options. Customers in Alaska, Hawaii, or outside the United States should place orders through our Contact Us form or by calling (201) 372-0909 so we can provide a shipping quote.
Orders typically ship within 2–5 business days, with an estimated transit time of an additional 2–5 business days, depending on destination.
Returns
If you are not completely satisfied with your purchase from our Sale, we accept returns of unused merchandise within 30 days of shipment.
To initiate a return or exchange for B2B or Sale items, please call or email for assistance and to request a Return Authorization Number and instructions:
The buyer is responsible for all return shipping and freight costs.
Returned items must be:
Unused
In original condition
Returned with all original tags attached
Damaged or Incorrect Items
We take great care in packaging each order. If your item arrives damaged or incorrect, please contact us within 48 hours of delivery at mail@samad.com or (201)-372-0909.
Please retain the original packaging and provide photographs so we can assist you promptly.
Return Packaging
Returned items must be securely packaged to prevent damage during transit. We recommend keeping the original packaging until you are certain you will keep the rug.
Items that arrive damaged due to improper return packaging may not be eligible for a full refund.
Natural Variations
Many of our rugs are handmade, and slight variations in color, size, and texture are inherent to the weaving process and part of the rug’s character. Colors may also vary slightly depending on screen settings and lighting conditions.
These natural variations are not considered defects.
